Heat pump enquiries don't close on the first call.
They close on the fifth.
SEAI grant paperwork. Site surveys. BER assessments. Three competing quotes. Heat pump installs are six-figure-pipeline work that takes weeks to land — and the installer who follows up wins. We make sure that's you.
15-minute call + written audit within 48 hours.
Build time is 14 days from kick-off.
"Twelve heat pump enquiries this month. Five quotes out. We've heard back on one."
That's the average HVAC business. The work is there. The system to chase it isn't.
LEAK 01
Long sales cycles, no nurture
The Problem
A heat pump install is a €15k–€25k decision with grant paperwork, BER implications, and the customer getting two or three competing quotes. The decision takes weeks. During those weeks, the customer is comparing — and remembering whoever stays in front of them.
How we fix it
Every enquiry enters a structured nurture sequence over 21 days — quote follow-up, grant guidance, social proof, FAQs, gentle nudges. SMS, WhatsApp, and email mixed appropriately. The customer feels looked after by you, not chased by a sales bot. They sign with you because you were the only installer who actually followed up.
LEAK 02
Enquiries that arrive when you're on a roof
The Problem
Heat pump installs happen on rooftops, in hot presses, and inside attics. Phones ring. Forms fire. You're elbow-deep in a unit and can't reply for four hours. By then the customer's spoken to two other installers.
How we fix it
Missed-call text-back within 60 seconds. Form-to-WhatsApp alerts in under 10 seconds. After-hours auto-reply that holds the lead warm overnight. Every enquiry acknowledged immediately, even when you can't physically pick up.
LEAK 03
Grant cycles you're not capitalising on
The Problem
SEAI grants change. Budget incentives shift. Energy upgrade campaigns launch and end. Most HVAC installers know it's happening but never put a structured push in front of their database when it does.
How we fix it
Grant-cycle campaigns to your existing database whenever rates change or new schemes open. Seasonal pushes pre-winter when demand spikes. Reactivation messages to past customers thinking about heat pump conversions. Your database starts working for you between installs.
LEAK 04
Service contracts that never get sold
The Problem
Every heat pump you install is a five-figure asset that needs annual servicing. Most installers don't sell the service contract — they install and disappear. The customer pays someone else for maintenance three years later.
How we fix it
Post-install service contract upsell sequences. Annual service reminders to every past install. Maintenance becomes a recurring revenue line instead of a missed opportunity.
Two HVAC installers. Same month. Very different month.
Without OB Systems
- ✕ Twelve enquiries, five quotes out, one closed
- ✕ Quote follow-up depends on the owner remembering
- ✕ No grant-cycle campaigns to past leads
- ✕ No service contracts attached to any install
- ✕ Past customers ghosted after handover
With OB Systems
- ✓ Every enquiry into a 21-day nurture, 4–5 closing
- ✓ Quote follow-up runs without you touching it
- ✓ Grant cycles automatically pushed to the full database
- ✓ Service contract upsell on every install
- ✓ Past customers re-engaged with annual service reminders
See what your business is leaving on the table.
A free 15-minute audit call. We look at your real numbers — calls, quotes, reviews, database — and show you exactly where revenue is being lost. You walk away with a written audit within 48 hours, whether you work with us or not.
Book your free audit callNo obligation.